PAIA Manual

Last updated: June 2026

1. Introduction

This manual is published in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA) and is intended to assist any person who wishes to request access to a record held by Jansen Accountants & Auditors Inc (the firm). It also reflects the firm’s obligations under the Protection of Personal Information Act 4 of 2013 (POPIA).

2. Particulars of the firm

• Name: Jansen Accountants & Auditors Inc
• Type: Personal liability company (Inc), IRBA-registered audit firm and SAICA member firm
• Information Officer: Charlton Jansen (Director)
• Postal & physical address: Unit 5, Sunningdale Suites, 12 Wildwood Close, Sunningdale 7441, Cape Town
• Telephone: +27 21 554 3482
• Email: info@jacc.co.za

3. The Information Regulator’s Guide

The Information Regulator has compiled a guide, in terms of section 10 of PAIA, on how to use the Act. It is available from the Information Regulator at the contact details in section 11 below, and on its website at www.inforegulator.org.za.

4. Records held by the firm

The firm holds the following broad categories of records. Access is subject to the request procedure and the grounds for refusal set out below.

Client records

• Financial statements, management accounts and working papers
• Tax records, returns and SARS correspondence
• Audit, review and compilation engagement files
• Company secretarial records and CIPC filings
• Engagement letters and correspondence

Firm records

• Statutory and incorporation records of the firm
• Financial, accounting and tax records of the firm
• Employee and human-resources records
• Insurance, supplier and contractual records
• Marketing and website records

5. Records available in terms of other legislation

Certain records may be accessed in terms of other legislation, including the Companies Act 71 of 2008, the Income Tax Act 58 of 1962, the Tax Administration Act 28 of 2011, the Value-Added Tax Act 89 of 1991, the Auditing Profession Act 26 of 2005 and the Basic Conditions of Employment Act 75 of 1997.

6. How to request access to a record

• Complete the prescribed PAIA request form (Form 02) and submit it to the Information Officer at the address or email above.
• Provide sufficient detail to identify the record and the requester, the form of access required, and a contact address.
• If the request is made on behalf of another person, proof of authority must be attached.
• Where the record contains personal information about a third party, the firm may be required to notify that party.

7. Fees

Two types of fees may apply: a request fee (payable before the request is processed) and an access fee (calculated on the time and materials needed to prepare the record), in line with the fees prescribed under PAIA. The firm will notify the requester of any fees payable before processing.

8. Decision and timeframes

The firm will, within 30 days of receiving a properly completed request, decide whether to grant access and notify the requester. This period may be extended in the circumstances permitted by PAIA.

9. Grounds for refusal

A request may be refused on the grounds set out in Chapter 4 of Part 3 of PAIA, including the mandatory protection of the privacy of a third party, the commercial information of a third party, confidential information, and records subject to legal professional or other privilege.

10. Remedies

A requester who is dissatisfied with a decision may lodge a complaint with the Information Regulator, or apply to a court, as provided for in PAIA. There is no internal appeal against a decision of a private body.

11. The Information Regulator

• Information Regulator (South Africa)
• JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
• General enquiries: enquiries@inforegulator.org.za
• PAIA complaints: PAIAComplaints@inforegulator.org.za
• Website: www.inforegulator.org.za

12. Availability of this manual

This manual is available on this website, at the firm’s offices on request, and from the Information Regulator. It is reviewed and updated from time to time.

This manual is provided for the purposes of PAIA and reflects the firm’s current records and practice. Please contact the Information Officer for any clarification.